'The Expert Talks' Series Ep. 7

In the seventh episode of the series "The Expert Talks" we introduce Yana Gocheva, Manager of Customer Service at Euroins. Over the years, Yana has proven herself as a specialist in property insurance and excels in communication with clients. Today, Yana discusses the necessity of home insurance.

1. Why is it important to insure your home?

Our home is not just our fortress; it’s a place where a million dreams are gathered. The peace that our home provides can often be disrupted by unforeseen events – a neighbor flooding our apartment, an incident occurring within our home, natural disasters, or even malicious actions by others. Home insurance cannot guarantee that these events won’t happen to us, but it will certainly help us overcome the consequences of such situations.

2. What are the reasons people don't get home insurance?

Over the past year, there has been an increase in the number of property insurance policies taken out. However, despite this, our insurance culture in this segment remains low compared to other European countries. Unfortunately, people still believe that nothing bad can happen to them and often turn to insurers only after they've already experienced a loss or issue.

3. In recent weeks, once again, we've witnessed natural disasters affecting many regions of the country. Can property insurance guarantee us peace of mind in such situations?

Of course, the property insurance policies we offer come with a wide range of covered risks.

In the past month, many claims have been registered by Euroins clients, including broken roof tiles, damaged solar systems, leaking ceilings, and more. Thanks to their insurance policies, these clients didn’t have to spend their own money on repairs.

4. Are the home insurance policies from Euroins accessible to Bulgarians?

 
Yes, Euroins has a well-developed branch network across Bulgaria, with knowledgeable and well-trained staff who will offer the best product according to the individual client's needs. Additionally, the company's "My Home" insurance is concluded very quickly and easily. There is no requirement for an inventory of movable property or an inspection, with many options for coverage amounts that meet the needs of various clients at an affordable price.

5. What are your tips for Euroins clients when choosing home insurance?

First and foremost, they should recognize the need for home insurance. We are available to consult each client and select the best coverage that meets their needs.