My Euroins Health for individual clients

Subscription service

You visit a healthcare provider with which Euroins has a contractual agreement, and we pay the costs of the healthcare services you receive directly to the provider. The services are available on a subscription basis and only after prior coordination with the Euroins Call Center.

Reimbursement of costs for healthcare goods and services

• For prescribed medications in outpatient care, team selection, a private room (a room with improved living conditions) or medical supplies (implants) in hospital care, pay the costs yourself.
• Get complete medical documentation and an invoice with a receipt for the relevant health goods.
• File a claim for reimbursement of expenses:

1. Through the My Euroins Health platform
2. Or at an Euroins office: fill out in person on paper a Request for reimbursement of expenses according to the Insurer's template, attach the required documents in original and send to the address Sofia 1592, 43 Hristofor Kolumb Blvd., "Liquidation of damages - health insurance" department
3. By sending the request and documents by courier, for which you must pay the courier costs.

If, despite the requirement to make an appointment through our Call Center, you visit a medical facility of your choice (including trusted medical facilities), you must pay the costs of the healthcare services used yourself. When claiming reimbursement, we will reimburse up to 50% of the cost of the paid services, but not more than 50% of the usual costs, for a risk covered under the policy.

Online medical consultation

Euroins provides you with the opportunity for a quick and easy online consultation with a doctor. The online consultation is not a medical examination, but provides the opportunity for a second medical opinion, consultation on documents and receiving advice in some situations.

1. Contact the Euroins Call Center and explain your condition. The Call Center can refer you to an online consultation with a doctor.
2. During the consultation, you can share symptoms and complaints, laboratory results, photos.
3. The doctor can assess whether it is necessary to refer you to a medical facility.
4. If you need to visit a medical facility, call the Call Center to make an appointment.
5. If you have been prescribed medication, after purchasing it, file a claim online through your personal health record MyEuroins Health.