CASCO Claim

1. Call 112 in the presence of injured people, suspected use of alcohol and/or intoxicating substances, disagreement regarding the circumstances of the accident, failure to present a valid driver's license, valid Civil Liability policy. Wait for the arrival of the traffic police.
2. Secure the place, place triangular signs! Take pictures of the accident scene.
3. Compile a Bilateral Traffic Accident Report. Complete it according to the instructions on the back. A Billateral Traffic Accident Report is not issued for a traffic accident with more than two participants, in such a case you must call the traffic police.
4. Within 3 working days, visit our office to file a damage claim.

Required documents:

• Vehicle registration certificate;
• Voucher for a valid Annual Technical Inspection;
• Vehicle driving license of the driver who was driving the vehicle at the time of the accident;
• Control coupon to or act of an established administrative violation;
• Declaration from the driver describing the circumstances of the accident;
• Traffic accident/Billateral Traffic Accident protocol;
• Bank account.

1. Secure the place, place triangular signs! Take pictures of the accident scene.
2. In the event of injured persons or a dangerous malfunction of the vehicle, notify 112. Wait for the arrival of the traffic police, regardless of whether they will draw up an act of administrative violation.                                            
3. In the event of a dangerous malfunction, you cannot continue the journey - such a malfunction is any damage such as: damage to the suspension, running gear, braking system, lack of lights, leaks, loose parts or cracked more than 1 pc. tires.
4. In the case of cosmetic damage, take photos with your phone by capturing the car, registration number, damaged details, the point of contact with another object.
5. In case of collision with an animal, call 112 and take photos of the accident site.
6. In case of hesitation and inability to make an accurate assessment, call 112 and wait for the traffic police or call 0700 17 241 - ZD Euroins AD.
7. Within 3 working days, visit our office to file a claim.

Required documents:

• Vehicle registration certificate;
• Voucher for a valid Annual Technical Inspection;
• Vehicle driving license of the driver who was driving the vehicle at the time of the accident;
• Control coupon or act of established administrative violation;
• Declaration from the driver describing the circumstances of the accident;
• Traffic accident report;
• Bank account.

1. Call 112 in the event of serious damage to the motor vehicle, impeding movement on its own. In case of flooding, DO NOT start the vehicle engine.
2. Within 3 working days, visit our office to file a claim.

Required documents:

• Vehicle registration certificate;
• Document about the event from the Hydrometeorological Station or the Fire Service;
• Bank account.

1. Notify the nearest police department of the Ministry of Internal Affairs or by calling 112.
2. Until the police team arrives and fingerprints are taken, DO NOT enter the vehicle or touch anything in the vehicle.
3. In the event of entry into the passenger compartment, broken side windows, damaged locks or attempted theft, after inspection by the police, move the vehicle to a garage or secured parking lot until the time of inspection by the Insurer and/or repair of the damage.
4. Within 3 working days, visit our office to file a claim.

Required documents:

• Vehicle registration certificate;
• Official note from the Ministry of the Interior;
• Bank account;

1. Notify the Nearest Police Department of the Ministry of Internal Affairs by location of the event;                                                   
2. Visit our office no later than the next business day to file a damage claim.

Required documents:

• 2 sets of car keys, together with chips for GPS or immobilizer /if any/;
• Part 1 and Part 2 of the motor vehicle registration certificate;
• Official note from the Ministry of the Interior;
• Prosecutor's decree;
• Bank account.

1. Call 112.
2. Notify the insurer immediately.
3. Take pictures of the vehicle and the situation.

Required documents:

• Vehicle registration certificate;
• Valid technical review document;
• A document from the Fire Service regarding the causes of the event;
• A document from the Ministry of the Interior on the initiation of pre-trial proceedings regarding the causes of the event and the guilty perpetrator;
• Bank account.

1. Secure the place, place triangular signs.
2. Immediately notify us by calling 0700 17 241 or email: likvidacia@euroins.bg and follow our instructions.
3. Take pictures of the accident scene.
4. Notify local regulatory authorities.
5. Do not sign a document in a foreign language with content that is unclear to you!