Alexander Kolev, member of the Board of Directors of Euroins, talks about the future development of the company in an interview with Forbes Bulgaria.

What are the trends in the development of the insurance sector in Bulgaria, and how does Euroins align with them?

We continue to expand not only our nationwide network of offices but also the online services we offer. Regardless of whether a customer prefers in-person contact at an office or uses our digital channels, they receive the same high level of professional service. The next step in this direction was the introduction of online claims submission. This allowed us to complete the digital cycle of the insurance process – from policy issuance and premium payments to filing claims.

What is the role of insurers in the development of healthcare in Bulgaria?

Health insurance does not replace public healthcare in Bulgaria — it complements it. Believing that the best care is preventive care, Euroins has developed an entirely new type of health insurance product – MyEuroins Health, which places a strong emphasis on prevention.

The newest insurance products – MyEuroins Health and MyEuroins Health PLUS – provide access to top medical specialists in Bulgaria and abroad. Tell us more about them.

Advancements in medicine require us, as an insurer, to offer the very best to our clients. That’s why we created MyEuroins Health – a health insurance plan with a personalized approach tailored to each client's individual needs. We provide a 24/7 call center for assistance – from scheduling specialist appointments to unlimited online medical consultations. We partner with leading medical facilities across the country, where dedicated coordinators manage the entire process of examination, testing, and diagnosis for our clients.

But Euroins doesn’t stop there – together with Euroins Life, we’ve combined experience and resources to make the treatment of critical illnesses more accessible and effective, both in Bulgaria and abroad.

In collaboration with our colleagues from Euroins Life, we developed MyEuroins Health Plus – a health insurance product that builds on our core offering by including coverage for critical illnesses. Our goal is not only early diagnosis through prevention, but also full support for our clients in the event of a serious health condition.

How do you see the future development of Euroins?

We believe our success is built on continuity – a combination of experience and innovation, as well as our ability to listen to and understand the needs of our customers.

You can read the full interview with Mr. Kolev here.