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Frequently Asked Questions

How can I book an appointment for a medical check-up under the My Euroins Health insurance for individual clients?

You can book an appointment through our Call Center at 0700 17 241.

What is required for treatment of a critical illness abroad under the My Euroins Health insurance for individual clients?

Call 0700 17 241 (MediGuide), where you will receive instructions and assistance in arranging examinations and treatment in Europe.

What should I do in case of being diagnosed with a critical illness if I have My Euroins Health insurance for individual clients?

In case of a diagnosed oncological disease and the need for psychological consultation, call 0700 17 241.
If diagnosed with a critical illness, you are entitled to a second medical opinion (a document-based consultation conducted by a licensed specialist in Bulgaria regarding the given diagnosis) by requesting the service at 0700 17 241.

What should I do in case of hospitalization if I have My Euroins Health insurance for individual clients?

If hospitalization is required, call 0700 17 241.

How can I submit a claim for reimbursement of medical supplies under the My Euroins Health insurance for individual clients?

Submit a claim for reimbursement of expenses through the MyEuroinsHealth platform by attaching all the required documents.

Where can I take out My Euroins Health insurance for individual clients?

You can take out the insurance at any Euroins agency, as well as through insurance intermediaries who have an active contract with the company.
Motor third-party liability insurance and travel insurance can also be purchased online on the company’s website at euroins.bg or through the MyEuroins portal.

How can I pay the premium for My Euroins Health insurance for individual clients?

You can pay the insurance premium online on the company’s website at euroins.bg or through the MyEuroins portal, in person at any Euroins agency, or by bank transfer to the account indicated in your insurance policy.
When paying by bank transfer, you must include your insurance policy number in the payment reference.

When do the My Euroins Health and My Euroins Health Plus health insurance policies come into effect for individual clients?

The insurance comes into effect after the payment of the insurance premium and the completion of the preventive screening.

Does the My Euroins Health insurance for individual clients cover emergency medical care?

Emergency care is not a covered risk under health insurance.

If you need emergency assistance, call 112 or go to the nearest emergency center.

How can I use an online medical consultation with My Euroins Health insurance for individual clients?

To receive an online medical consultation, call 0700 17 241.

What is needed to treat a critical illness abroad?

Call 0700 17 241 (MediGuide), where you will receive instructions and assistance in organizing examination and treatment in Europe.

What should I do in case of a diagnosis of a critical illness?

If you are diagnosed with cancer and need psychological counseling, call 0700 17 241. If you are diagnosed with a critical illness, you have the right to a second medical opinion (consultation based on documents, performed by a qualified person in Bulgaria, on the occasion of a diagnosis), by requesting the use of the service by calling 0700 17 241.

How do I file a claim for reimbursement of healthcare costs?

File a claim for reimbursement through the platform https://myhealth.euroins.bg/ by attaching all collected documents.

What should I do in case of hospitalization in a hospital?

If hospitalization is necessary, call 0700 17 241.

How do I use online medical consultation?

To receive an online medical consultation, call 0700 17 241.

When does the health insurance "My Euroins Health" and "My Euroins Health Plus" come into effect?

The insurance comes into effect after payment of the insurance premium and completion of the preventive screening.

How do I make a doctors appointment ?

You can book an appointment through our call center on tel: 0700 17 241

Do you cover emergency medical care?

Emergency care is a non-covered insurable risk under medical insurance.

If you need emergency help, call 112 or visit the nearest emergency center.

With which health facilities do you work on Subscription based service?

You can see the full list of health facilities at MyHealth portal.

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